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Ultra High Net Worth Client Case Representative, Senior Associate
Vanguard
Scottsdale, AZ, USA
USD 84k-92k / year
Posted on Apr 18, 2026
Job Description
In this role, you will:
At Vanguard, we believe in supporting our “crew” personally through all life stages.
Total potential compensation for this role is $84,000-$92,000 ($70,000-78,000 base salary plus up to a $12,500 bonus and additional hourly pay) within your first year upon obtaining the required licensing and achieving performance standards. If you are bringing your active SIE, Series 7 & Series 66 licenses into the role, you will receive a $20,000 licensing bonus
In addition, Vanguard provides a competitive benefits package to all employees. Some of our benefits include:
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
In this role, you will:
- Serve as the initial contact for UHNW clients, resolving complex account issues and providing investment guidance.
- Use the Professional Selling Skills framework to identify client needs and share insights with Relationship Managers.
- Deliver high-quality, efficient service while anticipating client needs and offering proactive solutions.
- Collaborate across teams to maintain and enhance the UHNW client experience.
- Document client and team feedback to support continuous service improvement with the business.
- Build expertise in Vanguard products, services, and industry trends to guide clients effectively.
- Minimum of three years’ experience in Financial Services; client service experience preferred.
- Undergraduate degree or equivalent combination of training and experience.
- Active SIE and FINRA Series 7 license, and either the Series 66 or the ability to obtain the Series 66 within 90 days of joining.
- Ability to build trust and rapport with clients, using a consultative sales model to uncover needs and deliver meaningful solutions.
- Confidence in discussing portfolio allocation, investment cost basis, asset location, and mutual fund trade basics.
- Fully paid training and coaching to help you obtain required licenses.
- Dedicated onboarding to Vanguard’s Advice & Wealth Management business and working model.
- Access to development resources, mentorship, and corporate learning opportunities—including support for professional designations such as the CFP—to help you build expertise and grow your career within Advice & Wealth Management
- Minimum of three years related work experience in the Financial Services industry.
- Experience in client services preferred.
- Undergraduate degree or equivalent combination of training and experience required.
- This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.
At Vanguard, we believe in supporting our “crew” personally through all life stages.
Total potential compensation for this role is $84,000-$92,000 ($70,000-78,000 base salary plus up to a $12,500 bonus and additional hourly pay) within your first year upon obtaining the required licensing and achieving performance standards. If you are bringing your active SIE, Series 7 & Series 66 licenses into the role, you will receive a $20,000 licensing bonus
In addition, Vanguard provides a competitive benefits package to all employees. Some of our benefits include:
- World class training and development programs to equip you with the tools to take the FINRA Series 66.
- A $1,500 taxable annual FlexFund stipend that allows you to select from a wide variety of well-being and lifestyle expenses.
- An annual bonus (known internally as Partnership) based on company performance.
- 18 PTO days and 10 federal holidays, with the unique ability to purchase an additional week of PTO.
- Industry-leading retirement savings – up to 4% matched contributions, and 10% employer contribution without condition.
- Best-in-class medical, dental, and vision coverage with on-site health perks:
- CrewCare: our own onsite health-clinic for you and your loved ones.
- ShipShape: onsite fitness center.
- LYRA: a program to provide care for your emotional and mental health – how, when, and where you need it, at no cost to you.
- Education benefits including tuition reimbursement designed to support you in furthering your education.
- Strong parental leave, including adoption and surrogacy, benefits – because we know every family looks different!
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.