Vanguard is seeking a Client Service Associate to join our collaborative team in Manchester. This role is ideal for someone passionate about delivering outstanding service and eager to gain hands-on experience in the financial services industry.

You'll support our clients with professionalism and care-managing enquiries, resolving cases, and working cross-functionally to find effective solutions. With a hybrid work model and a supportive team environment, this is your opportunity to thrive both personally and professionally.

What You'll Do:

Handle and resolve client requests with efficiency and empathy
Communicate clearly and professionally with clients and internal partners
Collaborate across departments to deliver tailored solutions
Maintain accurate records and meet regulatory standards
Gain knowledge of Vanguard's products and industry practices
Contribute to special projects and process improvements

What You Bring:

Strong communication skills-written and verbal
A degree or equivalent experience, with analytical thinking ability - Undergraduate degree or equivalent combination of training and experience.
A collaborative, adaptable, and proactive mindset
Desire to learn about financial products and services
Commitment to service excellence and continuous development

Special Factors: Vanguard is not offering visa sponsorship for this position.

Why Vanguard?

Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.

This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.

It's what we stand for: value to investors.

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Ready to build a meaningful career with a company that puts people first?
Apply now and join the Vanguard team in Manchester.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.

See more open positions at Vanguard

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