Leads the execution and continued evolution of operations supporting the direct indexing platform, ensuring scalable, accurate, and tax-efficient management of personalized SMAs. Partners closely with portfolio management, technology/engineering, client teams, and risk to deliver operational excellence across a highly customized, tax-managed offering

Role Overview

The Director of Investment Operations leads the execution and ongoing evolution of the operations supporting the direct indexing platform, ensuring scalable, accurate, and tax-efficient execution of personalized separately managed accounts (SMAs). This role partners closely with portfolio management, technology, dev/engineering, client teams, and risk to deliver operational excellence across a highly customized, tax-managed investment offering. This role reports into the Head of Platform Operations.

Direct indexing platforms require precision, data integrity, and tax-aware execution at scale, combining portfolio customization, tax-loss harvesting, and high-volume account management.

This role joins at an important time as we continue to grow and invest in our operations, technology, and team. We’re looking for a leader who can set direction but also stay close to the work and drive execution.

Experience leading operational change—especially in outsourced middle- and back-office environments—is important. This person should be able to take high-level priorities and turn them into practical, day-to-day actions across a growing and complex platform.

Key Responsibilities

Investment Operations Leadership

• Lead the day-to-day execution across investment operations lifecycle middle & back-office functions (account onboarding, portfolio implementation, reconciliation, reporting, contracting, billing, proxy voting, custody/3rd party management).
• Maintain a scalable operating model supporting high-volume, highly customized SMA portfolios
• Manage third-party portfolio accounting system.
• Ensure operational processes support ongoing tax management (tax-loss harvesting, tax transitions, and capital gains management) and portfolio customization (ESG screens, restrictions, factor tilts, client-specific constraints)
• Maintain close partnership with development/engineering teams to ensure seamless integration across portfolio management systems, trading platforms, and client reporting tools
• Oversee data flows across benchmark, security master, client restrictions, and tax-lot systems
  
  
  

Team Management & Development

• Lead and develop a team of :10 crew members, with a focus on execution quality and continuous improvement
• Establish clear performance expectations aligned to accuracy, timeliness, and client outcomes
• Promote a culture of accountability, continuous improvement, and operational excellence
  
  
  

Operational Risk & Process Improvement

• Work with embedded 1st line risk partner to identify operational risks and implement effective controls to manage
• Drive process standardization and automation to scale operations, streamline workflows, and improve efficiency
• Support development of key performance metrics and operational reporting
  
  
  

Vendor & Service Provider Coordination

• Manage relationships with third-party vendors
• Establish service-level agreements and monitor performance against operational KPIs
• Resolve escalations and ensure continuity of service
  
  
  

Client Experience & Delivery

• Enable a seamless onboarding and servicing experience for SMA clients
• Support high-touch client experience through accurate reporting and operational transparency
• Partner with client teams to support complex portfolios (e.g., concentrated stock, transitions, tax-sensitive mandates)
• Represent Operations as subject matter expert in a client facing capacity, including support for conversations with prospective clients, custodian, SMA sponsor platforms, and other 3rd party partners.
  
  
  

Key Qualifications

• 10+ years in investment operations
• Deep understanding of direct indexing, equity SMAs, and tax-managed investing, including direct experience with one or multiple middle and back-office outsourcing platforms used by SMA managers (i.e., Vestmark, Advent, BNY Archer, SEI)
• Strong knowledge of trade lifecycle, portfolio accounting, and data management
• Proven leadership experience managing high-performing operations teams
• Strong partnership skills across front office, technology, and risk
• Undergraduate degree required
  
  
  

What Makes This Different (Direct Indexing Context)

Compared to traditional asset management operations, this role requires:

• Mass customization at scale (each portfolio is unique)
• Continuous tax optimization execution, not periodic
• High data complexity (tax lots, restrictions, personalization inputs)
• Tight integration with technology platforms to enable automation
• Client-level precision vs. fund-level processing
  
  
  

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.